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Database implementation: getting the best from your client information

"Technology is only an enabler... changing the business culture is equally important" 

The bane of most organisations is the quality of information they hold on their clients and prospects. All too often this data is incomplete, out of date, inaccessible or, worse still, missing entirely.

It doesn’t have to be like this. There are many good software products around to help with the basic storage, retrieval and manipulation of information. But, more importantly, you need to pay attention to your business culture and working practices. Technology is only an enabler and the old adage ‘rubbish in, rubbish out’ still applies to any CRM database.

Implementor’s database implementation consultancy module can aid in sourcing the correct database to meet the needs of your business and then help you implement it correctly, controlling data quality, introducing the correct processes and shaping training courses that focus on the tangible benefits that the system provides.

Module elements

Assessing your business needs
Creating a functional specification
Evaluating and choosing suppliers
Project implementation
Data protection requirements
'Best practice' training
Obtaining tangible business benefits by integrating with:

       » CRM programme
       » business development programme
       » event management

Data quality issues
Reporting requirements

 
 
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